Briggs Softworks

Actually, we have both issues. For example, we noticed for a while after the last minor release that it would just freeze but then seemingly recover. And, to be fair, we've never let the system simply sit in a frozen state for an extended period (5+ minutes), so we cannot say for certain that it would never start working again.

To be clear, it doesn't exactly crash as we can, for example, reach the admin page for login on most attempts but it freezes midway through logging in, if it starts the login at all when we click the button. So, this does sound like exactly the same issue we're seeing, but a lighter flavor, which we've also seen.

escorpius wrote: ↑Wed Aug 24, 2022 8:44 pm Actually, we have both issues. For example, we noticed for a while after the last minor release that it would just freeze but then seemingly recover. And, to be fair, we've never let the system simply sit in a frozen state for an extended period (5+ minutes), so we cannot say for certain that it would never start working again.

If it can recover on its own then that would be a strong sign that it may be overwhelmed with so many packets to process (or not enough bandwidth) that the queues backed up.

If it can recover on its own then that would be a strong sign that it may be overwhelmed with so many packets to process (or not enough bandwidth) that the queues backed up.

I am not the tech person and ignorant to such things, but ours has froze and recovered in a couple minutes with as few as 4 people playing and nothing else going on. If the software is designed to handle 500 people, and before the last update, we could have 50 people playing and many multi tabling tourney and tables without any freeze. Would the bandwidth still be a possibility? Also, I know we set things up to have more bandwidth than we anticipated needing with 500 people, and have not changed anything.

BlackKnite69 wrote: ↑Thu Aug 25, 2022 2:20 pm I am not the tech person and ignorant to such things, but ours has froze and recovered in a couple minutes with as few as 4 people playing and nothing else going on. If the software is designed to handle 500 people, and before the last update, we could have 50 people playing and many multi tabling tourney and tables without any freeze. Would the bandwidth still be a possibility?

What is your setup? Are you on a home PC or a hosted service?

The site is run on AWS.

BlackKnite69 wrote: ↑Thu Aug 25, 2022 4:44 pm The site is run on AWS.

If it happens again, bring up the Windows Task Manager and check the CPU percentage for the server as a whole. The number shown in the PM admin console only pertains to Poker Mavens's share of the CPU.

will do

We ran for a couple of days without incident, restarting every morning, but just had one. This time, I was able to connect to the client briefly before bouncing the service. The UI showed multiple logins for several users, but the connections tab on the admin showed all but two connections as disconnected. (See attachments)

I failed to look for the PM_timer thread before bouncing, but will do so next time. Does that same thread do the cleanup work for disconnects?

Crashed again. PM_Timer thread not present. See attachment.

escorpius wrote: ↑Tue Aug 30, 2022 6:29 pm Does that same thread do the cleanup work for disconnects?

Yes it does. Every 60 seconds it looks for disconnected sessions that have been around for x number of minutes as determined by your "Max disconnect minutes" setting in the Server Settings group. The default is 2 minutes, what is yours set for?