There is a master timer thread called "PM_Timer". If you click Help -> Show Threads in the Admin Console you should see it running in the list. This thread makes the Traffic report in the event log, executes any pending callbacks in the Callback Event system, starts any tournaments that have set start times, terminates expired connections, and updates the listing at www.pokermavens.net. If for any reason this thread crashes it should spit out a "TimerThread error" message to the Error Log along with a stack trace. Did your error log file (the actual file, not the tab in the console) show anything?
Site Freezing and Odd Behavior
-
- Site Admin
- Posts: 5880
- Joined: Wed Mar 19, 2008 8:47 pm
Re: Site Freezing and Odd Behavior
Re: Site Freezing and Odd Behavior
No, the error log has no stack trace and no error message indicating an issue. Could there be a setting on our side causing that not to happen? If not, is there anything else we might check for such an error?
-
- Site Admin
- Posts: 5880
- Joined: Wed Mar 19, 2008 8:47 pm
Re: Site Freezing and Odd Behavior
The only thing I can think of is being completely out of disk space.
Re: Site Freezing and Odd Behavior
The drive has gigs of space free, which has been true since the creation of the instance according to the monitoring.
To be clear, the Error Log has messages in it from the time period, all of which were a result of the restart. So, the drive was fine.
Let me know if you have other thoughts or if there's anything else we can test.
To be clear, the Error Log has messages in it from the time period, all of which were a result of the restart. So, the drive was fine.
Let me know if you have other thoughts or if there's anything else we can test.
Re: Site Freezing and Odd Behavior
Code: Select all
2022-08-23 20:49:08|System|Traffic - Seconds: 60, Bytes in: 11345, Bytes out: 387612, Total: 398957, Threads: 81, CPU: 0.2%, Memory: 31696 kb
-
- Site Admin
- Posts: 5880
- Joined: Wed Mar 19, 2008 8:47 pm
Re: Site Freezing and Odd Behavior
I don't know how AWS allocates physical resources but it makes me think there could be a hardware issue like a bad memory card in the mix. Otherwise I'm wondering why is this happening to you and not everyone else.
Re: Site Freezing and Odd Behavior
We have the ability to completely migrate the server with a couple of clicks to a new instance to rule that out. Not sure that's justified here, but happy to do it to rule things out if that would help you in any way.
As for why it's happening to us and no one else, I would be curious to know whether you have other users that make the same level of use of your APIs, file-based log parsing, session-based logins, etc. Perhaps we're stressing the software in ways that others aren't and such that it simply isn't able to withstand? But, I would be remiss if I didn't note once again that we did not have this issue with the previous major release -- and, we made no changes between the releases.
Regardless, I am far more curious why the software would be acting in a way that you are not expecting, e.g., the death (?) of the PM_Timer thread without any sort of error logging. Is there a way without actually being able to connect to the administrator site that we can determine if the PM_Timer thread is actually still running when it freezes? Again, we are willing and able to assist in any way we can.
As for why it's happening to us and no one else, I would be curious to know whether you have other users that make the same level of use of your APIs, file-based log parsing, session-based logins, etc. Perhaps we're stressing the software in ways that others aren't and such that it simply isn't able to withstand? But, I would be remiss if I didn't note once again that we did not have this issue with the previous major release -- and, we made no changes between the releases.
Regardless, I am far more curious why the software would be acting in a way that you are not expecting, e.g., the death (?) of the PM_Timer thread without any sort of error logging. Is there a way without actually being able to connect to the administrator site that we can determine if the PM_Timer thread is actually still running when it freezes? Again, we are willing and able to assist in any way we can.
-
- Site Admin
- Posts: 5880
- Joined: Wed Mar 19, 2008 8:47 pm
Re: Site Freezing and Odd Behavior
Use Help -> Show Threads and write down the thread ID (usually a 4-digit number) for PM_Timer. Note that PM_Timer only runs when the poker site is in the "Online" state.
Install Process Explorer on the server:
https://docs.microsoft.com/en-us/sysint ... s-explorer
Run it and double-click PMService.exe. Look for that ID in the "TID" column.
Re: Site Freezing and Odd Behavior
Hey, I am running into what appears to be the same issue. Last few days we have had one or more "freezes" where the system stops responding for about a minute or two and then begins working as expected again. I'm wondering if you were able to get this resolved ?
-
- Site Admin
- Posts: 5880
- Joined: Wed Mar 19, 2008 8:47 pm
Re: Site Freezing and Odd Behavior
Sounds like a different issue if it's not crashing and requiring a restart. Are your CPU percentage numbers spiking? Does it happen near the beginning of a tournament? That's usually when the server is stressed the most.KanpaiGuy wrote: ↑Wed Aug 24, 2022 2:11 pm Hey, I am running into what appears to be the same issue. Last few days we have had one or more "freezes" where the system stops responding for about a minute or two and then begins working as expected again. I'm wondering if you were able to get this resolved ?