Reproducible hang on 6.27 starting tournament short handed

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pmppk
Posts: 4
Joined: Tue Apr 07, 2020 3:33 pm

Reproducible hang on 6.27 starting tournament short handed

Post by pmppk »

To reproduce, attempt to start the following (6 player minimum) tournament with only 5 players registered, using the web admin interface or the server console. Have not tried starting it using the start code.

The server console will hang and show "Not Responding" in the title bar, the players' clients will display the table and the message telling them to click their "ready" button, but the button does not appear.

Does not reproduce on 6.25 and I have not tried 6.26

Code: Select all

<Tournament>
    <GameID>Cobra East - no antes</GameID>
    <Description></Description>
    <AutoStart>No</AutoStart>
    <GameType>No Limit Hold'em</GameType>
    <MixedList></MixedList>
    <Shootout>No</Shootout>
    <Password></Password>
    <Private>No</Private>
    <PermRegister>cobra</PermRegister>
    <PermUnregister>cobra</PermUnregister>
    <PermObserve>cobra</PermObserve>
    <PermPlayerChat>cobra</PermPlayerChat>
    <PermObserverChat>cobra</PermObserverChat>
    <SuspendChatAllIn>No</SuspendChatAllIn>
    <Tables>2</Tables>
    <Seats>10</Seats>
    <StartFull>No</StartFull>
    <StartMin>0</StartMin>
    <StartCode>631433</StartCode>
    <StartTime>2020-11-30 17:00</StartTime>
    <RegMinutes>0</RegMinutes>
    <LateRegMinutes>60</LateRegMinutes>
    <LatePenalty>0</LatePenalty>
    <MinPlayers>6</MinPlayers>
    <RecurMinutes>10080</RecurMinutes>
    <ResetSeconds>90</ResetSeconds>
    <MaxRuns>0</MaxRuns>
    <NoShowMinutes>0</NoShowMinutes>
    <PrimaryCurrency>Yes</PrimaryCurrency>
    <BuyIn>20</BuyIn>
    <Bounty>0</Bounty>
    <EntryFee>0</EntryFee>
    <Ticket></Ticket>
    <TicketRequired>No</TicketRequired>
    <TicketFunded>No</TicketFunded>
    <PrizeBonus>0</PrizeBonus>
    <MultiplyBonus>Yes</MultiplyBonus>
    <StartingChips>5250</StartingChips>
    <BonusTicket></BonusTicket>
    <AddOnChips>0</AddOnChips>
    <TurnClock>30</TurnClock>
    <TurnWarning>15</TurnWarning>
    <BankClock>30</BankClock>
    <BankSync>Yes</BankSync>
    <BankReset>6</BankReset>
    <DisProtect>Yes</DisProtect>
    <LevelDuration>15</LevelDuration>
    <RebuyLevels>0</RebuyLevels>
    <Threshold>1500</Threshold>
    <MaxRebuys>0</MaxRebuys>
    <RebuyCost>0</RebuyCost>
    <RebuyFee>0</RebuyFee>
    <BreakTime>3</BreakTime>
    <BreakInterval>4</BreakInterval>
    <BreakSync>No</BreakSync>
    <StopOnChop>No</StopOnChop>
    <PropChop>0</PropChop>
    <BringInPercent>30</BringInPercent>
    <Blinds>25/50/0, 50/100/0, 100/200/0, 150/300/0, 200/400/0, 300/600/0, 400/800/0, 500/1000/0, 800/1600/0, 1000/2000/0, 1500/3000/0, 2000/4000/0, 3000/6000/0, 4500/9000/0, 5000/10000/0</Blinds>
    <Payout>2-5, 100.00|6, 75.00, 25.00|7,67.86,32.14|8, 56.25, 28.13, 15.63|9, 58.33, 27.78, 13.89|10, 60.00, 27.50, 12.50|11, 61.36, 27.27, 11.36|12, 62.50, 27.08, 10.42|13, 55.77, 23.08, 11.54, 9.62|14, 57.14, 23.21, 10.71, 8.93|15, 58.33, 23.33, 10.00, 8.33|16, 59.38, 23.44, 9.38, 7.81|17, 54.41, 20.59, 10.29, 7.35x2|18, 54.17, 20.83, 9.72, 8.33, 6.94|19, 52.63, 22.37, 10.53, 7.89, 6.58|20, 51.25, 23.75, 11.25, 7.50, 6.25</Payout>
    <PayoutFractions>No</PayoutFractions>
    <PayoutTickets></PayoutTickets>
    <UnregLogout>No</UnregLogout>
    <TableGraphic>C:\Users\Administrator\Desktop\TableImages\CobraTournamentTable.png</TableGraphic>
    <TableGraphicFinal>C:\Users\Administrator\Desktop\TableImages\CobraFinalTable2.png</TableGraphicFinal>
    <Note></Note>
  </Tournament>
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Reproducible hang on 6.27 starting tournament short hand

Post by Kent Briggs »

For future reference, use the Export feature in the server console to post settings rather than a piece of the Tournaments.xml file. That makes it easier for me to test.

Anyway, I am unable to reproduce the problem in 6.27. I used your settings and registered 5 players and manually started it from the Action button in the Windows console. It started right up. Are there any errors listed on your Logs tab? Try it again after doing a complete shutdown and restart of the program.
pmppk
Posts: 4
Joined: Tue Apr 07, 2020 3:33 pm

Re: Reproducible hang on 6.27 starting tournament short hand

Post by pmppk »

Apologies, export file attached just in case.

Code: Select all

{"FileType":"TournamentSettings","Version":"6.25"}
{"GameID":"Cobra East - no antes","Description":"","AutoStart":"No","GameType":"No Limit Hold'em","MixedList":"","Shootout":"No","Password":"","Private":"No","PermRegister":"cobra","PermUnregister":"cobra","PermObserve":"cobra","PermPlayerChat":"cobra","PermObserverChat":"cobra","SuspendChatAllIn":"No","Tables":"2","Seats":"10","StartFull":"No","StartMin":"0","StartCode":"631433","StartTime":"2020-11-30 17:00","RegMinutes":"0","LateRegMinutes":"60","LatePenalty":"0","MinPlayers":"6","RecurMinutes":"10080","ResetSeconds":"90","MaxRuns":"0","NoShowMinutes":"0","PrimaryCurrency":"Yes","BuyIn":"20","Bounty":"0","EntryFee":"0","Ticket":"","TicketRequired":"No","TicketFunded":"No","PrizeBonus":"0","MultiplyBonus":"Yes","StartingChips":"5250","BonusTicket":"","AddOnChips":"0","TurnClock":"30","TurnWarning":"15","BankClock":"30","BankSync":"Yes","BankReset":"6","DisProtect":"Yes","LevelDuration":"15","RebuyLevels":"0","Threshold":"1500","MaxRebuys":"0","RebuyCost":"0","RebuyFee":"0","BreakTime":"3","BreakInterval":"4","BreakSync":"No","StopOnChop":"No","PropChop":"0","BringInPercent":"30","Blinds":"25\/50\/0, 50\/100\/0, 100\/200\/0, 150\/300\/0, 200\/400\/0, 300\/600\/0, 400\/800\/0, 500\/1000\/0, 800\/1600\/0, 1000\/2000\/0, 1500\/3000\/0, 2000\/4000\/0, 3000\/6000\/0, 4500\/9000\/0, 5000\/10000\/0","Payout":"2-5, 100.00|6, 75.00, 25.00|7,67.86,32.14|8, 56.25, 28.13, 15.63|9, 58.33, 27.78, 13.89|10, 60.00, 27.50, 12.50|11, 61.36, 27.27, 11.36|12, 62.50, 27.08, 10.42|13, 55.77, 23.08, 11.54, 9.62|14, 57.14, 23.21, 10.71, 8.93|15, 58.33, 23.33, 10.00, 8.33|16, 59.38, 23.44, 9.38, 7.81|17, 54.41, 20.59, 10.29, 7.35x2|18, 54.17, 20.83, 9.72, 8.33, 6.94|19, 52.63, 22.37, 10.53, 7.89, 6.58|20, 51.25, 23.75, 11.25, 7.50, 6.25","PayoutFractions":"No","PayoutTickets":"","UnregLogout":"No","TableGraphic":"C:\\Users\\Administrator\\Desktop\\TableImages\\CobraTournamentTable.png","TableGraphicFinal":"C:\\Users\\Administrator\\Desktop\\TableImages\\CobraFinalTable2.png","Note":""}
The only errors in the logs are these unexpected balances from the subsequent restarts, which I expect since I don't have crash protection enabled. After hitting the issue twice, I reinstalled 6.25 and was able to start the tournament without issue.

Code: Select all

2020-11-30 17:09:00|Unexpected balance (80) in House Tourney account at startup
2020-11-30 17:16:12|Unexpected balance (200) in House Tourney account at startup
From the event log (removed IP addresses for privacy):

Code: Select all

2020-11-30 16:59:30|Remote|Administrator logged in from x.x.x.x:44796 (proxy 127.0.0.1)
2020-11-30 16:59:47|Remote|Administrator - Tournament Start - Cobra East - no antes
2020-11-30 16:59:47|Table|Bryce joins Cobra East - no antes - Table 1
2020-11-30 16:59:47|Table|BPA331 joins Cobra East - no antes - Table 1
2020-11-30 16:59:47|Table|COUSIN_CARL joins Cobra East - no antes - Table 1
2020-11-30 16:59:47|Table|TreJack joins Cobra East - no antes - Table 1
2020-11-30 17:01:21|Remote|x.x.x.x:44829 (proxy 127.0.0.1) - Login Request
2020-11-30 17:01:27|Remote|Administrator logged in from x.x.x.x:44829 (proxy 127.0.0.1)
2020-11-30 17:03:08|Remote|x.x.x.x:44832 (proxy 127.0.0.1) - Login Request
2020-11-30 17:09:02|System|Game server started
2020-11-30 17:09:03|Connect|Connection 00000001 accepted from IP x.x.x.x:63350 (proxy 127.0.0.1), PC 3B7653FD
2020-11-30 17:09:06|Login|Bryce logged into session 00000001 from IP x.x.x.x:63350 (proxy 127.0.0.1), PC 3B7653FD
2020-11-30 17:09:27|Table|Cobra Cash Game opened
2020-11-30 17:09:38|Table|Cobra East - no antes opened
2020-11-30 17:09:38|Table|Cobra Poker - no antes opened
2020-11-30 17:09:49|Connect|Connection 00000002 accepted from IP x.x.x.x:20994 (proxy 127.0.0.1), PC 078FE3BB
2020-11-30 17:09:50|Connect|IP x.x.x.x:20994 disconnects session 00000002, PC 078FE3BB
2020-11-30 17:09:53|Connect|Connection 00000003 accepted from IP x.x.x.x:62330 (proxy 127.0.0.1), PC 078FE3BB
2020-11-30 17:09:54|Login|Ilya logged into session 00000003 from IP x.x.x.x:62330 (proxy 127.0.0.1), PC 078FE3BB
2020-11-30 17:09:59|Connect|Connection 00000004 accepted from IP x.x.x.x:52970 (proxy 127.0.0.1), PC 4845563A
2020-11-30 17:10:05|Login|BPA331 logged into session 00000004 from IP x.x.x.x:52970 (proxy 127.0.0.1), PC 4845563A
2020-11-30 17:10:05|Connect|Connection 00000005 accepted from IP x.x.x.x:49760 (proxy 127.0.0.1), PC FA8611DD
2020-11-30 17:10:09|Account|Ilya -20 balance -20 (Cobra East - no antes)
2020-11-30 17:10:09|House|Tourney +20 balance 100 (Ilya reg Cobra East - no antes)
2020-11-30 17:10:09|Table|Ilya registers for Cobra East - no antes
2020-11-30 17:10:19|Account|BPA331 -20 balance 101.90 (Cobra East - no antes)
2020-11-30 17:10:19|House|Tourney +20 balance 120 (BPA331 reg Cobra East - no antes)
2020-11-30 17:10:19|Table|BPA331 registers for Cobra East - no antes
2020-11-30 17:10:22|Login|COUSIN_CARL logged into session 00000005 from IP x.x.x.x:49760 (proxy 127.0.0.1), PC FA8611DD
2020-11-30 17:10:42|Connect|Connection 00000006 accepted from IP x.x.x.x:42825 (proxy 127.0.0.1), PC 04E1761C
2020-11-30 17:10:48|Account|COUSIN_CARL -20 balance 20 (Cobra East - no antes)
2020-11-30 17:10:48|House|Tourney +20 balance 140 (COUSIN_CARL reg Cobra East - no antes)
2020-11-30 17:10:48|Table|COUSIN_CARL registers for Cobra East - no antes
2020-11-30 17:10:55|Login|TreJack logged into session 00000006 from IP x.x.x.x:42825 (proxy 127.0.0.1), PC 04E1761C
2020-11-30 17:12:30|Account|COUSIN_CARL -20 balance 0 (Cobra Poker - no antes)
2020-11-30 17:12:30|House|Tourney +20 balance 160 (COUSIN_CARL reg Cobra Poker - no antes)
2020-11-30 17:12:30|Table|COUSIN_CARL registers for Cobra Poker - no antes
2020-11-30 17:12:35|Account|Bryce -20 balance 138.65 (Cobra East - no antes)
2020-11-30 17:12:35|House|Tourney +20 balance 180 (Bryce reg Cobra East - no antes)
2020-11-30 17:12:35|Table|Bryce registers for Cobra East - no antes
2020-11-30 17:13:03|Connect|Connection 00000002 expired for IP x.x.x.x:20994, PC 078FE3BB
2020-11-30 17:13:08|Account|TreJack -20 balance 0.95 (Cobra East - no antes)
2020-11-30 17:13:08|House|Tourney +20 balance 200 (TreJack reg Cobra East - no antes)
2020-11-30 17:13:08|Table|TreJack registers for Cobra East - no antes
2020-11-30 17:13:25|Connect|Connection 00000007 accepted from IP x.x.x.x:62921 (proxy 127.0.0.1), PC A229EC1F
2020-11-30 17:13:28|Connect|IP x.x.x.x:62921 disconnects session 00000007, PC A229EC1F
2020-11-30 17:13:37|Account|COUSIN_CARL +20 balance 20 (Console)
2020-11-30 17:13:37|House|Master -20 balance -817.40 (Console COUSIN_CARL)
2020-11-30 17:13:37|Account|TreJack +20 balance 20.95 (Console)
2020-11-30 17:13:37|House|Master -20 balance -837.40 (Console TreJack)
2020-11-30 17:13:37|Account|BPA331 +20 balance 121.90 (Console)
2020-11-30 17:13:37|House|Master -20 balance -857.40 (Console BPA331)
2020-11-30 17:13:37|Account|Bryce +20 balance 158.65 (Console)
2020-11-30 17:13:37|House|Master -20 balance -877.40 (Console Bryce)
2020-11-30 17:13:51|Account|COUSIN_CARL +20 balance 40 (Console)
2020-11-30 17:13:51|House|Master -20 balance -897.40 (Console COUSIN_CARL)
2020-11-30 17:14:13|Table|COUSIN_CARL joins Cobra East - no antes - Table 1
2020-11-30 17:14:13|Table|Bryce joins Cobra East - no antes - Table 1
2020-11-30 17:14:13|Table|TreJack joins Cobra East - no antes - Table 1
2020-11-30 17:14:13|Table|BPA331 joins Cobra East - no antes - Table 1
2020-11-30 17:14:13|Table|Ilya joins Cobra East - no antes - Table 1
2020-11-30 17:16:13|System|Game server started
17:16 is when I restarted the server after re-installing 6.25, and things worked normally from there.
dad2boyz
Posts: 9
Joined: Fri Dec 04, 2020 9:54 pm

Re: Reproducible hang on 6.27 starting tournament short hand

Post by dad2boyz »

I'm having the same issue. I've tried starting a heads-up Sit and Go and a 2 person tourney. Each time the PMServer hangs. I see nothing unusual in the logs but I'm running 6.26
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