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PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:06 pm
by galnaveh
Hi!
It seems like there is an issue with backoffice.
If i double click on any of the button for example: add tournament
It will disconnect me from the backoffice and request me to re login
Same result with any double click on any button
Please suggest
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:17 pm
by Kent Briggs
I have no idea what "Backoffice" is. If it's a third party add-on, you need to contact whoever made that directly.
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:32 pm
by galnaveh
AdminPanel where i am opening tables, tourney, etc etc
I would like to make sure that once admin logged in it will keep session for long time
Situation: It takes time to configure tourney and once i press save it disconnect me and ask me to login to panel again
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:33 pm
by galnaveh
Forgot to mention, it's not third party it happens on your original product
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:46 pm
by Kent Briggs
galnaveh wrote:AdminPanel where i am opening tables, tourney, etc etc
The Remote Admin interface?
I would like to make sure that once admin logged in it will keep session for long time
System tab -> Admin Settings -> Administration timeout
Also note that if anyone else logs in using the same Administrator username, it will log you out. You cannot share logins to the remote admin interface. If you have the Gold edition, you can login under your player account if an Admin Profile has been assigned to your account. That's the only way multiple people can log in at the same time.
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 3:54 pm
by galnaveh
Kent Briggs wrote:galnaveh wrote:AdminPanel where i am opening tables, tourney, etc etc
The Remote Admin interface?
I would like to make sure that once admin logged in it will keep session for long time
System tab -> Admin Settings -> Administration timeout
Also note that if anyone else logs in using the same Administrator username, it will log you out. You cannot share logins to the remote admin interface. If you have the Gold edition, you can login under your player account if an Admin Profile has been assigned to your account. That's the only way multiple people can log in at the same time.
default settings are 15 i put 0 to disable it - which means it should always stay connected?
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 4:10 pm
by galnaveh
I am still getting disconnections no matter what i configure
Please suggest
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 4:15 pm
by Kent Briggs
galnaveh wrote:I am still getting disconnections no matter what i configure
Are you sure you are the only person who is accessing the remote admin interface? Check the Event Log.
Re: PokerMavens Backoffice session disconnection
Posted: Mon Jul 13, 2020 4:17 pm
by Kent Briggs
Kent Briggs wrote:Are you sure you are the only person who is accessing the remote admin interface? Check the Event Log.
Also, you mentioned "double-click" in the first message. Nothing in the remote admin should be double-clicked. Everything is a single click.
Re: PokerMavens Backoffice session disconnection
Posted: Tue Jul 14, 2020 5:24 am
by galnaveh
Kent Briggs wrote:Kent Briggs wrote:Are you sure you are the only person who is accessing the remote admin interface? Check the Event Log.
Also, you mentioned "double-click" in the first message. Nothing in the remote admin should be double-clicked. Everything is a single click.
https://prnt.sc/the5c2
It is also getting disconnection without doing anything. Even when i have disabled time out