Ticket Refund on Server Shut down?

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Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Ticket Refund on Server Shut down?

Post by Tuck Fheman »

I always thought tickets were refunded on a server shutdown if players were registered for a tournament, is this not the case?

The other day I shut down the server to update to the new version and when I started back up I realized we had a tournament registration open that required a ticket and 4 players had registered. When I went to re-register everyone I discovered they no longer had the tickets.

As far as I can tell, in the logs it showed the ticket being refunded with the +TICKETNAME on the players I checked (I assume the others did too) but none received the ticket back.
Kent Briggs
Site Admin
Posts: 5588
Joined: Wed Mar 19, 2008 8:47 pm

Re: Ticket Refund on Server Shut down?

Post by Kent Briggs »

I'm unable to duplicate that. I registered a player with a ticket. When I clicked the Stop button in the admin console, it gave the ticket back to the player. I repeated the same test but instead of stopping in the admin console, I stopped the whole service in the service manager. When I restarted it, the player had their ticket back in their account.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Re: Ticket Refund on Server Shut down?

Post by Tuck Fheman »

Could it have happened because I updated after the shutdown?
Kent Briggs
Site Admin
Posts: 5588
Joined: Wed Mar 19, 2008 8:47 pm

Re: Ticket Refund on Server Shut down?

Post by Kent Briggs »

Tuck Fheman wrote: Sat Jun 18, 2022 8:42 am Could it have happened because I updated after the shutdown?
The shutdown itself triggers the refund as the event log would show. Running an update patch only overwrites the program files in the program folder, it does not touch your data folder where the Accounts.db database is stored. Running the v6 to v7 Import utility would overwrite that, however. You didn't do that again, did you?

Can you purposely replicate losing a ticket? If so I'd like to know the exact steps taken.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
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