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Duplicate ticket lost after unregister

Posted: Wed Apr 27, 2022 5:42 pm
by setspike
Hi Kent,

I am seeing the following behavior on 7.03.

If I have two tickets with the same name, register for a tournament, and then unregister, the account is left with one ticket.

Not sure if this a bug or expected behavior.

Thanks.

- setspike

Re: Duplicate ticket lost after unregister

Posted: Wed Apr 27, 2022 6:46 pm
by Kent Briggs
Check System tab -> Account Settings -> Allow duplicate tickets

If that is "No" then it would explain why the refund was ignored. However, I found a related bug. The Accounts tab is not updating the player's record when a ticket is removed or added due to a buy-in or refund. But it does get added back when they unregister. I can confirm that either by editing the account in the admin console or directly in the client interface by selecting Show Tickets in the lobby menu.

Re: Duplicate ticket lost after unregister

Posted: Wed Apr 27, 2022 7:24 pm
by setspike
Yup, the Allow duplicate tickets was set to "No".

I can confirm that bug that you are seeing as well.

Thanks for the reply.

- setspike