iPhone connection issue

[Finkdaddy]

I have recently setup my PM server and have it online.

To test everything out, I have created an account as a client.
I have no problem logging in from my desktop, but when I log in via my iPhone, I get an "Unknown User" error.
It lets me observe tables, but in order to play, I have to log in.
But for whatever reason, PM doesn't recognize my account when I try to log in from my iPhone.

What can I do to fix that?

[Kent Briggs]

I get an "Unknown User" error.

You should get a popup that says:

Unknown player: xxxxx

Where the xxxxx is the name that was submitted.

[Finkdaddy]

I get an "Unknown User" error.

You should get a popup that says:

Unknown player: xxxxx

Where the xxxxx is the name that was submitted.

Yes, exactly. But I shouldn't be an unknown player.
I'm typing in the same username and password as on my desktop, but my iPhone says I'm an unknown player.

I can log in from my desktop, but not my iPhone.

[Kent Briggs]

Yes, exactly. But I shouldn't be an unknown player.

Does your player name contain any characters that could be mistaken for others such as a one and a lower case L or a zero and and upper case O, etc? Clone your account with a simple name like xxx and see if you can log into that account.

[Finkdaddy]

Does your player name contain any characters that could be mistaken for others such as a one and a lower case L or a zero and and upper case O, etc? Clone your account with a simple name like xxx and see if you can log into that account.

Interesting.
I created a clone like you said, which worked.
So then I went back and logged in with my original name, which also worked even though nothing changed.

So either way, the problem has worked itself out.
Thank you very much!

[Kent Briggs]

So then I went back and logged in with my original name, which also worked even though nothing changed.

My guess is that you had a leading or trailing space character on the name initially that got corrected when you had to re-enter it.