Pause table can result in player not seeing their cards

[AshAsh]

We have only pause the ring game a handful of times but twice we have found on resume one player's cards are not shown. The system thinks they have cards (e.g. they get the option to check, fold etc) but they cannot see them on the table.

[Kent Briggs]

A player can select "Refresh table" from the table menu any time the graphics don't show correctly.

[Bojik]

Is this the same as players refreshing their browser?
Should they use one before the other or does not matter?

[Kent Briggs]

Is this the same as players refreshing their browser?

No, the "Refresh table" command in the table menu sends a command to the poker server telling it to resend the current state (all the current cards and bets) for that table. Typically you would only do this if you have a brief disconnect and missed a packet. Refreshing (reloading) the browser page will log you out and reload the entire client, and usually flush out any cached files the browser was still holding on to from a previous visit.