install error on v 5.03

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riclesb
Posts: 58
Joined: Tue Jul 23, 2013 2:02 pm

install error on v 5.03

Post by riclesb »

having issues updating see attached image

Rick
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Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: install error on v 5.03

Post by Kent Briggs »

Are you logged in as Administrator? Make sure the old version isn't still running. Bring up the Windows Task Manager and make sure PMServer.exe isn't listed on the Processes tab. End it if it's listed there. Then run the patch again.
riclesb
Posts: 58
Joined: Tue Jul 23, 2013 2:02 pm

Re: install error on v 5.03

Post by riclesb »

ok thanks even after app was shutdown there were still 3 instances of pmserver.exe running (just letting you know in case this is a new bug).
but killing them fixed the issue.

Rick
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