PM 5 / Ticketing system

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RafalNiewinski
Posts: 13
Joined: Mon Nov 16, 2015 9:54 am

PM 5 / Ticketing system

Post by RafalNiewinski »

It will be good if users can have multiple same type tickets.
It can be done easily with specific string saving pattern or via duplicates in this string.


There is another improvement that can help:
Ticket expiration time (it can be done via respecting all tickets individually and adding expiration time field to it

What do you think about that ?
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: PM 5 / Ticketing system

Post by Kent Briggs »

I used the same token management functions on the tickets as the permissions (where duplicates would not make sense). I may change that in the future but in the mean time you should be creating unique ticket tokens each time (perhaps by including a number) rather than recycling them.
RafalNiewinski
Posts: 13
Joined: Mon Nov 16, 2015 9:54 am

Re: PM 5 / Ticketing system

Post by RafalNiewinski »

Yeah I know. We can think (and talk) about that later when you have some time to do this :)
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