Connection expired

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Connection expired

Postby galnaveh » Wed Feb 17, 2016 10:50 am

Hi,

Connection 000029D3 expired for salem, PC A45278FF

what can be the issue for that ? :oops:
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Re: Connection expired

Postby Kent Briggs » Wed Feb 17, 2016 11:10 am

galnaveh wrote:Connection 000029D3 expired for salem, PC A45278FF
what can be the issue for that ? :oops:


That player either disconnected without logging out or you have a non-zero value set for Server Settings -> "Max idle minutes" and the player was inactive for that amount of time.
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Re: Connection expired

Postby galnaveh » Wed Feb 17, 2016 11:10 pm

i used 0 for max idle minutes but a specific player keep complain for disconnection

what should i do ?
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Re: Connection expired

Postby Kent Briggs » Thu Feb 18, 2016 12:28 am

galnaveh wrote:i used 0 for max idle minutes but a specific player keep complain for disconnection
what should i do ?


Disconnects are typically caused by the player's internet service provider. There is nothing you can do.
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Re: Connection expired

Postby BitingBummer » Mon Mar 21, 2016 2:15 am

Hello,
I'm having the same issues.
It suddenly disconnects some of my players, it doesn't make sense that their all service providers, at the same time, decide to time out their connection. Does it?
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Re: Connection expired

Postby Kent Briggs » Mon Mar 21, 2016 9:21 am

BitingBummer wrote:Hello,
I'm having the same issues.
It suddenly disconnects some of my players, it doesn't make sense that their all service providers, at the same time, decide to time out their connection. Does it?


Unless it was some internet backbone issue where a regional outage occurred. Typically when something is happening to one group of players but not others, finding the source of the problem means figuring out what that group has in common with each other.
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Re: Connection expired

Postby BitingBummer » Mon Mar 21, 2016 9:26 am

Kent Briggs wrote:
BitingBummer wrote:Hello,
I'm having the same issues.
It suddenly disconnects some of my players, it doesn't make sense that their all service providers, at the same time, decide to time out their connection. Does it?


Unless it was some internet backbone issue where a regional outage occurred. Typically when something is happening to one group of players but not others, finding the source of the problem means figuring out what that group has in common with each other.

It looked like it happened to all of the players that were online.
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Re: Connection expired

Postby Kent Briggs » Mon Mar 21, 2016 9:48 am

BitingBummer wrote:It looked like it happened to all of the players that were online.


Well then that's definitely on your end, either an internal service outage or the poker server locked up. Did players reconnect on their own or did you have to restart the server?
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Re: Connection expired

Postby BitingBummer » Mon Mar 21, 2016 9:51 am

Kent Briggs wrote:
BitingBummer wrote:It looked like it happened to all of the players that were online.


Well then that's definitely on your end, either an internal service outage or the poker server locked up. Did players reconnect on their own or did you have to restart the server?

They reconnected on their own.
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