We've been enjoying this software for almost 4 years, and it's a great way to stay connected with friends who are around the world. This is the first time anything like this has ever happened.
Using Pro 7.19, in the middle of a hand the system closed all the ring games and took the game offline. Below is a snippet of the log. The event occurred at 23:30:12 with the "CloseNow ("System"). A message to users popped up, with something like "Disconnected by System Administrator" (I don't recall the exact wording).
A concurrent Zoom call did not fail, so I don't think it was an internet-outage blip. I was not at my server when it happened, but checked a few minutes later and everything seems fine with the computer, and the PM software was still running locally - it just was no longer connected to your site (My site name was no longer listed on your directory).
Any ideas what might have caused this? Is there any other log file that might shed more information?
2025-01-18 23:25:14|House|Ring +1738 balance 17721 (Scott rebuy Player's Choice - 9 players)
2025-01-18 23:26:57|System|Traffic - Seconds: 600, Bytes in: 23944, Bytes out: 1684161, Total: 1708105, Threads: 39, CPU: 0.0%, Memory: 28416 kb
2025-01-18 23:26:58|Listing|Update pokermavens.net
2025-01-18 23:29:41|Account|Touchandgo +0 balance 7553 (Player's Choice - 9 players)
2025-01-18 23:29:41|House|Ring +0 balance 17721 (Touchandgo leaves Player's Choice - 9 players)
2025-01-18 23:29:41|Table|Touchandgo leaves Player's Choice - 9 players
2025-01-18 23:29:58|Listing|Update pokermavens.net
2025-01-18 23:30:12|Table|Player's Choice - 10 players CloseNow (*System*)
2025-01-18 23:30:12|Table|Player's Choice - 7 player CloseNow (*System*)
2025-01-18 23:30:12|Table|Player's Choice - 8 players CloseNow (*System*)
2025-01-18 23:30:12|Table|Player's Choice - 9 players CloseNow (*System*)
2025-01-18 23:30:12|Table|Grant and Hawk Invitational closed (*System*)
2025-01-18 23:30:12|Account|Marvin +3179 balance 4374 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -3179 balance 14542 (Marvin leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|Joe +782 balance 12751 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -782 balance 13760 (Joe leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|Hawk-n-Roll +3795 balance -946 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -3795 balance 9965 (Hawk-n-Roll leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|Scott +2000 balance 21519 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -2000 balance 7965 (Scott leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|Grant +839 balance 11799 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -839 balance 7126 (Grant leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|Paul +2292 balance -43 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -2292 balance 4834 (Paul leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|NealW +1993 balance 3480 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -1993 balance 2841 (NealW leaves Player's Choice - 9 players)
2025-01-18 23:30:12|Account|PokerBraut2 +2841 balance 2641 (Player's Choice - 9 players)
2025-01-18 23:30:12|House|Ring -2841 balance 0 (PokerBraut2 leaves Player's Choice - 9 players)
2025-01-18 23:30:13|Logout|Marvin logged out session 00000002, PC 8DE23D3C
2025-01-18 23:30:13|Listing|Update pokermavens.net
2025-01-18 23:30:14|Logout|NealW logged out session 00000004, PC B48D769C
2025-01-18 23:30:15|Logout|Paul logged out session 00000005, PC 912BBC81
2025-01-18 23:30:16|Logout|Scott logged out session 00000006, PC A42B59CB
2025-01-18 23:30:17|Logout|Joe logged out session 00000009, PC 8B9173FF
2025-01-18 23:30:53|Connect|Rogue connection on port 8080 rejected from 192.168.0.143
2025-01-18 23:30:54|Connect|Rogue connection on port 8080 rejected from 192.168.0.143
2025-01-18 23:33:05|Admin|Admin connection A-00000001 accepted from IP 0:0:0:0:0:0:0:1
2025-01-18 23:33:07|Connect|Rogue connection on port 8080 rejected from 34.145.54.200
2025-01-18 23:34:13|Connect|Rogue connection on port 8080 rejected from 5.181.190.248
2025-01-18 23:34:20|Admin|AdminLoginRequest from A-00000001
2025-01-18 23:34:20|Admin|AdminLogin from A-00000001
2025-01-18 23:34:20|Admin|Administrator logged into session A-00000001 from IP 0:0:0:0:0:0:0:1
2025-01-18 23:34:20|Admin|ServerInfo from A-00000001 (Administrator)
2025-01-18 23:34:21|Admin|StatusUpdate from A-00000001 (Administrator)
2025-01-18 23:34:21|Admin|SystemInit from A-00000001 (Administrator)
2025-01-18 23:34:21|Admin|AdminRightsInit from A-00000001 (Administrator)
--
This is the log from the hand history for the last hand:
Hand #27723-42 - 2025-01-18 23:28:59
Game: NL Courchevel Hi-Lo (1000 - 2000) - Blinds 25/25
Site: Wedgwood Poker Lounge
Table: Player's Choice - 9 players
Seat 1: Marvin (3179)
Seat 2: Joe (782)
Seat 3: Hawk-n-Roll (3795)
Seat 4: Scott (2000)
Seat 5: Grant (839)
Seat 6: Paul (2292)
Seat 7: NealW (1993)
Seat 8: PokerBraut2 (2841)
Seat 9: Touchandgo (0) - sitting out
PokerBraut2 has the dealer button
Marvin posts small blind 25
Joe posts big blind 25
** Hole Cards ** [8 players]
** Pre-Flop ** [Qd]
Hawk-n-Roll calls 25
Scott calls 25
Grant folds
Paul calls 25
NealW calls 25
PokerBraut2 calls 25
Marvin checks
Joe checks
** Flop ** [8s 7s]
Marvin checks
Joe checks
Hawk-n-Roll bets 25
Scott calls 25
Paul calls 25
NealW raises to 50
PokerBraut2 folds
Table closed - 2025-01-18 23:30:12
System disconnect mid-hand
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Re: System disconnect mid-hand
Is this a local PC or a remote server? Check the "Up time" of the computer (Windows Task Manager -> Performance tab) to see if it rebooted itself during that time. You should also patch up to version 7.22.
Re: System disconnect mid-hand
Thank you! You solved the mystery. This is a local PC, and an OS system update automatically installed, culminating in a restart. I appreciate the quick answer, and the guidance on where to look.