Site Crashing When Accessing Admin Panel

[clonecones]

Just curious if anyone else is having this issue. Happened to us a few times now and we somewhat have a workaround but it is limiting.

Whenever we have many users playing (200+) we can't access the admin portal or else the entire site goes down. We can even recreate the issue with less than 10 players if we have multiple admins trying to access the admin portal at once.

Our workaround is have the admin panel up 24/7 on the host server and just remote into the server but with multiple people working on issues and running tournaments, it limits our support capabilities.

Anything we can do to help troubleshoot this or make it easier for multiple admins to log in?

[Kent Briggs]

Does anything get recorded in the error log file?

[AJCPoker]

This has happened to me as well. It has happened at least 4 times since on version 7 and our solution, which isn't ideal, is to not access admin panel during a tourney. One thing I recall is when making an attempt to access admin panel, it would get hung up when loading the logs and wouldn't progress with loading the rest of the items. We simply just stay away from logging to admin now.

[hillions]

I had the same issue last week. Only had 1 tournament running and tried to access the admin panel while the final two players were finishing up. The game froze as well as the admin panel access. Had to restart the service and the tournament was lost. Updated from 7.11 to 7.18 and hopefully that will fix it!

Event log:
2024-05-13 23:30:37|Admin|Admin connection A-00000003 accepted from IP XXXX
2024-05-13 23:30:41|Admin|AdminLoginRequest from A-00000003
2024-05-13 23:30:41|Admin|AdminLogin from A-00000003
2024-05-13 23:30:41|Admin|Administrator logged into session A-00000003 from IP XXXX
2024-05-13 23:30:41|Admin|ServerInfo from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|StatusUpdate from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|SystemInit from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|AdminRightsInit from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|ErrorLogInit from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|EventLogInit from A-00000003 (Administrator)
2024-05-13 23:30:41|Admin|RingGamesInit from A-00000003 (Administrator)
2024-05-13 23:30:42|Admin|TournamentsInit from A-00000003 (Administrator)
2024-05-13 23:30:52|Admin|Admin connection A-00000004 accepted from IP XXXX
2024-05-13 23:31:22|Connect|XXXX disconnects session 00000008, PC XXXX
2024-05-13 23:31:42|Admin|Admin connection A-00000005 accepted from IP XXXX
2024-05-13 23:32:07|Account|XXXX +XXXX balance XXXX (Crash Recovery)
2024-05-13 23:32:07|Account|XXXX crash recovery from XXXX (TRun) 2024-05-13 23:29:10
2024-05-13 23:32:07|Account|XXXX +XXXX balance XXXX (Crash Recovery)
2024-05-13 23:32:07|Account|XXXX crash recovery from XXXX (TRun) 2024-05-13 23:29:10
2024-05-13 23:32:07|House|Tourney -31200 balance 0 (Crash recovery from XXXX)

[hillions]

Windows system log at the time: The Poker Mavens 7 service terminated unexpectedly. It has done this 1 time(s).

[strobe878]

This just happened to us. We had a 39-player tourney down to the final three and I connected to the admin panel remotely and it froze the (mavens) server. Could not get any responses and ultimately had to (force) stop the service and restart it.

[strobe878]

It appeared that web requests to the browser were working but not websocket requests but I wasn't able to dig into that in real time.

Interesting of note: two admins logged in at very close to the same time when the crash occurred, which the OP reported as well.

No events in the error log other than crash recovery after the restart.

Nothing helpful that I can see in the event log, either.

I was logging system resources and nothing there, either. E.g.,

2024-09-25 22:03:20|System|Traffic - Seconds: 60, Bytes in: 7000, Bytes out: 898781, Total: 905781, Threads: 58, CPU: 0.0%, Memory: 39792 kb

[strobe878]

Kent, we have experienced this locking up of the app on several of our Wednesday tournaments, it was only last Wednesday that it was obvious that it coincided with logging into the admin panel, which led me to find this thread. There are a number of such forum posts describing this problem.

I am available to help with troubleshooting this. I will try to get a reliable repro going but meanwhile is there any debugging you could add to a build for this Wednesday's tournament that would be helpful? Thanks!

[Kent Briggs]

Kent, we have experienced this locking up of the app on several of our Wednesday tournaments, it was only last Wednesday that it was obvious that it coincided with logging into the admin panel, which led me to find this thread. There are a number of such forum posts describing this problem.

I am available to help with troubleshooting this. I will try to get a reliable repro going but meanwhile is there any debugging you could add to a build for this Wednesday's tournament that would be helpful? Thanks!

On the next one, log into the admin console before the tournament starts and leave that tab open the whole time and see what happens. Also open a Remote Desktop window into the server and bring up the Windows Task Manager and keep an eye on the CPU/Ram load.

[strobe878]

On the next one, log into the admin console before the tournament starts and leave that tab open the whole time and see what happens. Also open a Remote Desktop window into the server and bring up the Windows Task Manager and keep an eye on the CPU/Ram load.

Will give that a try, as well as waiting 5 minutes if a freeze occurs to see if it resolves instead of panicking and restarting the app.