Access violation

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Access violation

Postby needsupport22 » Sat Oct 28, 2017 12:40 pm

Hey there, this popped up while around 100 players were online and caused the server to freeze and require force shutdown and restart. https://gyazo.com/d6723e9bff527463fbb7aae94edb815a Any page where all these error codes are listed with explanation? Or can someone tell me the fix for this specific one please, thanks for your time.
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Re: Access violation

Postby Kent Briggs » Sat Oct 28, 2017 1:27 pm

Do you have larger images? You only posted thumbnails. I can sometimes trace raw addresses back to source code lines using the .map file created by my compiler. Were there any entries recorded in your Error Log file around that same time?
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Re: Access violation

Postby Kent Briggs » Sat Oct 28, 2017 1:28 pm

Also, which version and edition are you running?
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Re: Access violation

Postby needsupport22 » Sat Oct 28, 2017 1:30 pm

This was on PM 4.43 gold, 64 bit, I could not access the error codes as the client was frozen upon opening on the tournaments tab, those code pop ups in the gyazo is all I could see
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Re: Access violation

Postby needsupport22 » Sat Oct 28, 2017 1:34 pm

I think it says " 000000000040E875 "
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Re: Access violation

Postby Kent Briggs » Sat Oct 28, 2017 4:38 pm

Everything that appears on the Logs tab gets written to daily Error log files and Event log files in the data folder so you can always check those after the fact. And you should definitely patch up to 4.50, the last version 4 update:

http://www.briggsoft.com/patches.htm
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Re: Access violation

Postby needsupport22 » Sun Oct 29, 2017 1:57 pm

Ok so I found it in the error logs, it says

2017-10-28 18:16:50|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat which appears on various error logs, any way for me to delete this account as it doesn't show in the poker mavens client
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Re: Access violation

Postby needsupport22 » Sun Oct 29, 2017 1:58 pm

2017-10-29 18:36:46|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat here it shows again after the site crashed once more
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Re: Access violation

Postby Kent Briggs » Sun Oct 29, 2017 2:31 pm

needsupport22 wrote:2017-10-29 18:36:46|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat here it shows again after the site crashed once more


You can just delete that file directly.
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Re: Access violation

Postby Kent Briggs » Sun Oct 29, 2017 2:33 pm

Kent Briggs wrote:You can just delete that file directly.


That will of course kill the account. You might first try loading it into NotePad and see if there is any recoverable information in it.
Kent Briggs - [email protected]
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