poker room is down!

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poker room is down!

Postby Mr.Victor » Fri Jan 08, 2010 9:48 pm

My players have gotten disconnected twice from the server and the page will not show up. They were in the middle of a tournament. I rebooted my VPS and set up the tournament again and all was fine but it happened again. This is what is happening: http://75.127.91.178:8087/?SitePassword=tpwm

I logged into my VPS and the server is up and running and the tournament is still running. I don't understand what is going on but I spoke to a friend and he said if the VPS is up and running just fine it's got to be some kind of bug with the porting in PM. I have no idea but I don't want to reboot the server again because people have been knocked out and there are different chip stacks and whatnot (The first time happened at the very beginning of the tournament so it wasn't a big deal). This is a real bummer. Please help.
Mr.Victor
 
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Re: poker room is down!

Postby Mr.Victor » Fri Jan 08, 2010 9:52 pm

some of the errors in the log:

TCPServerDisconnect error: Access violation at address 00415B46 in module 'PMServer.exe'. Read of address 00000024

and

Error updating pokermavens.net database


Hope that may help.
Mr.Victor
 
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Re: poker room is down!

Postby Kent Briggs » Fri Jan 08, 2010 11:07 pm

Mr.Victor wrote:This is what is happening: http://75.127.91.178:8087/?SitePassword=tpwm


I'm not able to connect to this address.
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Re: poker room is down!

Postby Mr.Victor » Fri Jan 08, 2010 11:11 pm

Kent Briggs wrote:
Mr.Victor wrote:This is what is happening: http://75.127.91.178:8087/?SitePassword=tpwm


I'm not able to connect to this address.


Exactly! No one else is either but the VPS and game server are up and running.
Mr.Victor
 
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Re: poker room is down!

Postby Kent Briggs » Fri Jan 08, 2010 11:13 pm

Mr.Victor wrote:TCPServerDisconnect error: Access violation at address 00415B46 in module 'PMServer.exe'. Read of address 00000024


These particular "TCPServerDisconnect" errors get recorded when there's a disconnect after the player's session has already been terminated. They generally don't cause any harm, however.

Error updating pokermavens.net database
Hope that may help.


This one will happen when your server can't refresh it's listing at http://www.pokermavens.com. Either your internet connection was down or my site went down. My own demo server has not any problems tonight so my guess is that your server's internet connection may have dropped briefly.
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Re: poker room is down!

Postby Kent Briggs » Fri Jan 08, 2010 11:15 pm

Mr.Victor wrote:Exactly! No one else is either but the VPS and game server are up and running.


Is anyone connected? If not, shut the poker server down completely and restart it.
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Re: poker room is down!

Postby Mr.Victor » Fri Jan 08, 2010 11:22 pm

Nobody can log on because the client won't connect to the server but there was a tournament in progress so I didn't want to reboot the server again hoping that people would eventually be able to reconnect but that doesn't look like it's going to happen.
Mr.Victor
 
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Re: poker room is down!

Postby Kent Briggs » Fri Jan 08, 2010 11:32 pm

Mr.Victor wrote:Nobody can log on because the client won't connect to the server but there was a tournament in progress so I didn't want to reboot the server again hoping that people would eventually be able to reconnect but that doesn't look like it's going to happen.


Generally people will leave if you're not back online right away so it's fairer to just cancel it and split the prizepool among any remaining players. Which will happen automatically on the reload if the "Crash recovery" option is enabled.

How many logins did you have at the time? You can email me your error log file, event log file, and any hand history files active at the time of the crash and I'll take a look.
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Re: poker room is down!

Postby Mr.Victor » Sat Jan 09, 2010 12:07 am

Tried to stop the game server and it just froze with the stop button depressed. Forced a shutdown by ending task. Tried to restart the game server but it wouldn't start and I got a similar error that I didn't mention before...a pop-up window saying:

Socket Error # 10055
No buffer space available.

This happened last time and I rebooted the VPS and then everything seemed to be fine but then it dropped all the connections again. Does this give you any clues as to what is happening?
Mr.Victor
 
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Re: poker room is down!

Postby Kent Briggs » Sat Jan 09, 2010 12:31 am

Mr.Victor wrote:Socket Error # 10055
No buffer space available.


Make sure you're not out of disk space or RAM.
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