Game client crashing

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Game client crashing

Postby Demented » Thu May 14, 2009 1:20 am

This has been happening on one of our (centpoker.com) servers for a little over an hour now. What is happening is randomly everything is going offline and a message displaying "Disconnected by Administrator" is appearing. When this is happening there are only 130 players max on the server, so we know for sure it is not crashing due to being overloaded. What is odd is this disconnected by administrator message that is popping up. Alex has not been online when this has been going on and finally just got on to try and fix it. Along with what is going on, the server is running at snail speed once everything comes back up. The odd part is, after everyone gets disconnected and everything goes offline, once it comes back up they are still seated at tournaments.

:?
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Re: Game client crashing

Postby Alex » Thu May 14, 2009 1:24 am

Also I just put the server back up, but it says it's down on the homepage?
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Re: Game client crashing

Postby Kent Briggs » Thu May 14, 2009 9:28 am

Demented wrote:What is happening is randomly everything is going offline and a message displaying "Disconnected by Administrator" is appearing.


The only time a player should see "Connection terminated by Administrator" is if their connection was specifically terminated from the server console or if the server is taken offline. Possible causes could be a flaky internet connection at the server end, the server is in an unstable state and needs to be shut down and restarted, or your security has been compromised and a hacker is messing with you. In any case, this is why the logs need to be turned on, even if only retained for 1 day.
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Re: Game client crashing

Postby Demented » Thu May 14, 2009 12:27 pm

It wasn't a hacker, but we did narrow it down to it being the server. Yay ping tests.

By now it should have reset and should be working right, as the problem has always worked itself out, but 12 hours later the server is still showing crashed, but the lobby still loads and there are people logged in and playing. Before we switch it to a new server, is there anything to try to get it working somewhat right now?
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Re: Game client crashing

Postby Kent Briggs » Thu May 14, 2009 1:09 pm

Demented wrote:By now it should have reset and should be working right, as the problem has always worked itself out, but 12 hours later the server is still showing crashed, but the lobby still loads and there are people logged in and playing. Before we switch it to a new server, is there anything to try to get it working somewhat right now?


The code on your home page that displays the connect count is yours so I can't help you there. You should install the full 2.40 version, however. You're still running the beta and future upgrade patches will not work on it.
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