Users gone from accounts after error

For discussion of the Poker Mavens server module and other administration topics
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Users gone from accounts after error

Post by Tuck Fheman »

Prior to shutting down Poker Mavens, I had around 24 Accounts that had signed up.

When I shut PM down, it exited with an error message.

When I started PM back up, there were only 15 accounts. =/

I'm sorry I did not catch what the error message was, but if you can tell me where I can locate a log file that will help I'll paste it here.
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Users gone from accounts after error

Post by Kent Briggs »

On the System tab, click the Help button and then "Locate data folder". There is a Logs folder with Error and Event logs inside. The only way accounts could disappear is if the program could not write to the Accounts.db database file (also located in the data folder).
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Re: Users gone from accounts after error

Post by Tuck Fheman »

I think I know what happened. I changed the API settings while running, then I believe I turned it off because I couldn't get what I was trying to do to work, when I went to shut down "Failed API attempt (API not enabled) error happened then a series of "AccountsThread.Execute error: Transaction is already opened." messages in the log before exit.

So I won't do that again. ;)
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Users gone from accounts after error

Post by Kent Briggs »

Tuck Fheman wrote:So I won't do that again.
Actually if you can duplicate that error so that I can replicate it, I could handle the error condition better.
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Re: Users gone from accounts after error

Post by Tuck Fheman »

Kent Briggs wrote:
Tuck Fheman wrote:So I won't do that again.
Actually if you can duplicate that error so that I can replicate it, I could handle the error condition better.
I'm not sure that's something I want to duplicate. :) But I get you, I'll back everything up and see if I can do it again.

I had this one last night. Probably same scenario, I edited a few fields that indicated they were editable while running (just mentioning that in case it matters) and then later I noticed these errors, and when I went to shut down PM crashed and this time I got a screenshot.

Image

Image
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Users gone from accounts after error

Post by Kent Briggs »

Something is wrong with your file system. It's not allowing the database file to be updated. A few questions:

What version of Windows do you have?
Does it have all the latest updates?
Do you have plenty of free disk space?
Are you logged in as administrator?
Do you have any security apps like Norton running?
Have you rebooted lately?
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Re: Users gone from accounts after error

Post by Tuck Fheman »

Kent Briggs wrote:Something is wrong with your file system. It's not allowing the database file to be updated. A few questions:

What version of Windows do you have?
Does it have all the latest updates?
Do you have plenty of free disk space?
Are you logged in as administrator?
Do you have any security apps like Norton running?
Have you rebooted lately?
Windows Server 2012 R2
Yes
Yes
Yes
Yes, but added exclusions.
Yes.
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Users gone from accounts after error

Post by Kent Briggs »

Tuck Fheman wrote:
Kent Briggs wrote: Do you have any security apps like Norton running?
Yes, but added exclusions.
What specifically is running?
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Users gone from accounts after error

Post by Kent Briggs »

Also, see if anything mentioned here applies:

http://www.personalcomputerfixes.com/ho ... error-217/
Tuck Fheman
Posts: 213
Joined: Tue Jul 04, 2017 6:44 am

Re: Users gone from accounts after error

Post by Tuck Fheman »

Kent Briggs wrote:
Tuck Fheman wrote:
Kent Briggs wrote: Do you have any security apps like Norton running?
Yes, but added exclusions.
What specifically is running?
Immunet & Malwarebytes

I've not seen a single error since.

The two times I've encountered errors was when I edited something while PM was running.

I did discover I was running low on Disk space down to 8GB available and added some more.
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