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Password reset & Accaunt activation dosent work

PostPosted: Thu Nov 03, 2016 1:46 pm
by deikalion
Hi Mr. Briggs

I have faced massive problem setting up my 5.08 Pro client.

I am stucked with configuring Password reset & Accaunt activation. I do receive code via email address its working fine in the both options but after when I am trying to put code in the Login form as its says in description it says "Unknow player" . I have same thing with both password reset and account activation.

Maybe I am doing something completely wrong?

Re: Password reset & Accaunt activation dosent work

PostPosted: Thu Nov 03, 2016 2:28 pm
by Kent Briggs
I just tested the "Reset My Password" function locally and it worked fine for me. List everything you are doing, step by step, and I'll try to replicate it. If you don't want to post the details here then send it to my email. Screenshots would help, too.

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 11:11 am
by deikalion
Right..

So after I get my code from my email

I putting that code in "Player Name" form and than I click on "Ok" after that I get message which says "Unknown Player"

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 11:12 am
by deikalion
So there is "Unknown player" screen

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 11:38 am
by Kent Briggs
deikalion wrote:I putting that code in "Player Name"


Well there's your problem. The player name goes in the "Player Name" field. The code goes in the "Validation Code" field.

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 12:00 pm
by deikalion
I have tried to put code in "validation Code" field as well..

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 12:01 pm
by deikalion
What do I doing wrong? I have tried in all ways I could


You're leaving the player name and password fields blank. The system has no idea which player's password you are trying to reset/validate.

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 2:39 pm
by deikalion
So than it means that I as a player not able to reset my password if I forgot it? I thought that Reset Password option is to recover my password in scenario if I lost it but from what you saying this option is only to change it? and to change it I need to input valid password is that correct?

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 2:54 pm
by Kent Briggs
deikalion wrote:So than it means that I as a player not able to reset my password if I forgot it?


Sure you can, as long as you control the email address associated with the account:

1. Player enters his name and clicks the "Reset My Password" button.
2. Server sets the player's ValCode field to a random number and emails it to him.
3. Player enters his name, his new password, and the val code.
4. Server confirms the val code and accepts the new password for that name.

Re: Password reset & Accaunt activation dosent work

PostPosted: Sun Nov 06, 2016 3:47 pm
by deikalion
It makes sense now. I have checked everything is working.

Mr. Briggs thank you so much for your support and patience!