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Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 10:30 am
by Kent Briggs
helpme wrote:Issue: Players cant login and cant see cards if they login
What do you have set for "Max FP connections" and "Max FP connections per IP"?

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:10 pm
by helpme
Right now all the players having issue.
but some have logged in
others cant connect

its showing 371 threads in the server
Im not sure what is casuing the issue for some player not being able to conenct
they have tried different browsers but still not help

Regards

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:29 pm
by Kent Briggs
You didn't answer my question. What do you have set for "Max FP connections" and "Max FP connections per IP"? (in the Server Settings group on the System tab)

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:30 pm
by helpme
Max FP connections
Max FP connections per IP
Max PP connections
Max PP connections per IP

This is all 0

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:33 pm
by helpme
Max sessions is 500
Max idle minutes is 0

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:48 pm
by helpme
Hello

i can see that you have logged in
these are the players who have been trying for an hour and then some how it connects

I asked them to use different browsers and try different methods.

Regards

Duke

Re: Site lagging and players cant connect

Posted: Wed Jan 28, 2015 12:51 pm
by Kent Briggs
I created an account on your site and am observing a two-table tournament running. Everything looks normal so far. For the people having issues, tell them to display their browser console (Ctrl-Shift-J in most browsers) and see if there are any error messages.

Re: Site lagging and players cant connect

Posted: Thu Jan 29, 2015 1:27 pm
by helpme
Hello,

So i asked them to tell me the error
and this is what was consistently showing in the ones that cannot connect.

Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Still over 7 of them could not connect ?

Plesase advice.

Regards

Re: Site lagging and players cant connect

Posted: Thu Jan 29, 2015 1:38 pm
by helpme
This is what most of them replied with

GET http://185.77.128.52:8087/ net::ERR_CONNECTION_TIMED_OUT
http://185.77.128.52:8087/:1 GET http://185.77.128.52:8087/ net::ERR_CONNECTION_TIMED_OUT

Re: Site lagging and players cant connect

Posted: Thu Jan 29, 2015 2:27 pm
by Kent Briggs
helpme wrote:Still over 7 of them could not connect ?
See if you can find out what these people have in common. Are they from the same country? Are they connecting through a proxy server or VPN? What browser are they using? Are they running download managers or security software that could be interfering with their web socket connection?