Site lagging and players cant connect

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Re: Site lagging and players cant connect

Postby Kent Briggs » Wed Jan 28, 2015 10:30 am

helpme wrote:Issue: Players cant login and cant see cards if they login


What do you have set for "Max FP connections" and "Max FP connections per IP"?
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Re: Site lagging and players cant connect

Postby helpme » Wed Jan 28, 2015 12:10 pm

Right now all the players having issue.
but some have logged in
others cant connect

its showing 371 threads in the server
Im not sure what is casuing the issue for some player not being able to conenct
they have tried different browsers but still not help

Regards
helpme
 
Posts: 32
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Re: Site lagging and players cant connect

Postby Kent Briggs » Wed Jan 28, 2015 12:29 pm

You didn't answer my question. What do you have set for "Max FP connections" and "Max FP connections per IP"? (in the Server Settings group on the System tab)
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Re: Site lagging and players cant connect

Postby helpme » Wed Jan 28, 2015 12:30 pm

Max FP connections
Max FP connections per IP
Max PP connections
Max PP connections per IP

This is all 0
helpme
 
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Re: Site lagging and players cant connect

Postby helpme » Wed Jan 28, 2015 12:33 pm

Max sessions is 500
Max idle minutes is 0
helpme
 
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Re: Site lagging and players cant connect

Postby helpme » Wed Jan 28, 2015 12:48 pm

Hello

i can see that you have logged in
these are the players who have been trying for an hour and then some how it connects

I asked them to use different browsers and try different methods.

Regards

Duke
helpme
 
Posts: 32
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Re: Site lagging and players cant connect

Postby Kent Briggs » Wed Jan 28, 2015 12:51 pm

I created an account on your site and am observing a two-table tournament running. Everything looks normal so far. For the people having issues, tell them to display their browser console (Ctrl-Shift-J in most browsers) and see if there are any error messages.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
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Re: Site lagging and players cant connect

Postby helpme » Thu Jan 29, 2015 1:27 pm

Hello,

So i asked them to tell me the error
and this is what was consistently showing in the ones that cannot connect.

Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Still over 7 of them could not connect ?

Plesase advice.

Regards
helpme
 
Posts: 32
Joined: Thu Dec 25, 2014 4:54 pm

Re: Site lagging and players cant connect

Postby helpme » Thu Jan 29, 2015 1:38 pm

This is what most of them replied with

GET http://185.77.128.52:8087/ net::ERR_CONNECTION_TIMED_OUT
http://185.77.128.52:8087/:1 GET http://185.77.128.52:8087/ net::ERR_CONNECTION_TIMED_OUT
helpme
 
Posts: 32
Joined: Thu Dec 25, 2014 4:54 pm

Re: Site lagging and players cant connect

Postby Kent Briggs » Thu Jan 29, 2015 2:27 pm

helpme wrote:Still over 7 of them could not connect ?


See if you can find out what these people have in common. Are they from the same country? Are they connecting through a proxy server or VPN? What browser are they using? Are they running download managers or security software that could be interfering with their web socket connection?
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
Posts: 3863
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