Game suddenly started freezing

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Game suddenly started freezing

Postby CanadaWest » Tue Aug 18, 2009 10:21 pm

Hi Kent,

Our game has started freezing suddenly.

Only 9 players online. PMServer stops responding. Logged onto server and was unable to open the program from the syste tray. No response.

Could perform other tasks. Copied Crash Protect Files, checked email (just to see if I could). Task Manager shows PMServer pegged at 99% CPU usage.

Ended task and restarted PMServer. Reregistered the 9 players in a new tourney. 10 minutes later it freezes again. Same as above.
George
(CanadaWest)
www.playersclub.ca
CanadaWest
 
Posts: 107
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Re: Game suddenly started freezing

Postby CanadaWest » Tue Aug 18, 2009 10:25 pm

Sorry, running 2.62 Pro
VPS at 1.60 GHz with 512 RAM
George
(CanadaWest)
www.playersclub.ca
CanadaWest
 
Posts: 107
Joined: Wed May 06, 2009 12:59 pm

Re: Game suddenly started freezing

Postby Kent Briggs » Tue Aug 18, 2009 11:41 pm

CanadaWest wrote:Task Manager shows PMServer pegged at 99% CPU usage.


Anything recorded in the error log file?
Kent Briggs - [email protected]
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Re: Game suddenly started freezing

Postby CanadaWest » Wed Aug 19, 2009 9:35 am

Nothing. No error log for August 18th at all.

That alone is strange. There seems to be one for every other day.
George
(CanadaWest)
www.playersclub.ca
CanadaWest
 
Posts: 107
Joined: Wed May 06, 2009 12:59 pm

Re: Game suddenly started freezing

Postby Kent Briggs » Wed Aug 19, 2009 9:50 am

CanadaWest wrote:Nothing. No error log for August 18th at all.

That alone is strange. There seems to be one for every other day.


How about the event log? Anything unusual during the 10-minute session that froze? Was anyone seated and playing? Is it still freezing today? Any problems prior to yesterday?
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
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Re: Game suddenly started freezing

Postby CanadaWest » Wed Aug 19, 2009 10:05 am

Below is the relavent Event Log. Game started at 19:00 was 16 tables of 2. Sort of a simple Heads-Up tourney.
I think 12 were registered for the tourney, 9 were playing. 3 No-Shows were removed.
There will be no players online today until around noon.

I would have suspected that an error was occuring when the No-Shows were removed with 2 seats per table (the timing looks right), but we ran exactly the same format on Monday with no issues.

Excerpt from Event Log
2009-08-18 18:59:40|Connect|Connection 0000006C accepted from IP 96.54.107.140, PC 6B79397D
2009-08-18 18:59:50|Login|dart561 logged into session 0000006C from IP 96.54.107.140, PC 6B79397D
2009-08-18 18:59:51|Listing|Update pokermavens.net
2009-08-18 19:09:00|Connect|betterbegod disconnects
2009-08-18 19:09:15|Connect|Connection 0000006D accepted from IP 63.81.218.254, PC 7891B722
2009-08-18 19:09:17|Login|Luv2drive4x4 logged into session 0000006D from IP 63.81.218.254, PC 7891B722
2009-08-18 19:09:18|Listing|Update pokermavens.net
2009-08-18 19:09:27|Connect|markojay disconnects
2009-08-18 19:09:45|Account|Luv2drive4x4 -500 balance 140001 (Freeroll - Daily 50k HU)
2009-08-18 19:09:49|Account|Luv2drive4x4 +500 balance 140501 (Freeroll - Daily 50k HU)
2009-08-18 19:10:02|Connect|Luv2drive4x4 disconnects
2009-08-18 19:10:23|Account|OldFool-52 +500 balance 197184 (Freeroll - Daily 50k HU)
2009-08-18 19:10:23|Account|speedy +500 balance 45000 (Freeroll - Daily 50k HU)
2009-08-18 19:13:25|Connect|CanadaWest disconnects
2009-08-18 19:13:25|Connect|Pheonix5759 disconnects
2009-08-18 19:13:50|Connect|64.180.172.45 disconnects
2009-08-18 19:14:27|Connect|64.180.172.45 disconnects
2009-08-18 19:14:39|Connect|96.48.173.192 disconnects
2009-08-18 19:14:50|Connect|154.5.137.11 disconnects
2009-08-18 19:15:42|Connect|154.5.137.11 disconnects
2009-08-18 19:16:47|Connect|154.5.137.11 disconnects
2009-08-18 19:18:32|Connect|63.81.218.254 disconnects
2009-08-18 19:19:25|Connect|abbymaddy disconnects
2009-08-18 19:19:41|Connect|154.5.137.11 disconnects
2009-08-18 19:20:21|Connect|64.180.172.45 disconnects
2009-08-18 19:20:37|Connect|64.180.172.45 disconnects
2009-08-18 19:21:25|Connect|dart561 disconnects
2009-08-18 19:23:01|Connect|154.5.137.11 disconnects
2009-08-18 19:24:53|Connect|154.5.137.11 disconnects
2009-08-18 19:26:19|Connect|154.5.137.11 disconnects
2009-08-18 19:27:43|Connect|154.5.137.11 disconnects
2009-08-18 19:28:50|Connect|64.180.172.45 disconnects
2009-08-18 19:29:36|Connect|64.180.172.45 disconnects
2009-08-18 19:30:16|Connect|64.180.172.45 disconnects
2009-08-18 19:31:54|Connect|154.5.137.11 disconnects
2009-08-18 19:33:07|Connect|207.81.54.178 disconnects
2009-08-18 19:34:03|Connect|154.5.137.11 disconnects
2009-08-18 19:34:26|Connect|marushka disconnects
2009-08-18 19:35:12|Connect|207.81.54.178 disconnects
2009-08-18 19:35:40|Account|dart561 +0 balance 130530 (Crash Recovery)
2009-08-18 19:35:40|Account|dart561 crash recovery from Freeroll - Weekly 500k (TReg) 2009-08-18 16:11:34
2009-08-18 19:35:40|Account|sammychin +0 balance 747889 (Crash Recovery)
2009-08-18 19:35:40|Account|sammychin crash recovery from Freeroll - Weekly 500k (TReg) 2009-08-18 16:11:34
2009-08-18 19:35:40|Account|Pheonix5759 +0 balance 1008260 (Crash Recovery)
2009-08-18 19:35:40|Account|Pheonix5759 crash recovery from Freeroll - Weekly 500k (TReg) 2009-08-18 16:11:34
2009-08-18 19:35:40|Account|betterbegod +0 balance 37343 (Crash Recovery)
George
(CanadaWest)
www.playersclub.ca
CanadaWest
 
Posts: 107
Joined: Wed May 06, 2009 12:59 pm

Re: Game suddenly started freezing

Postby Kent Briggs » Wed Aug 19, 2009 11:10 am

CanadaWest wrote:2009-08-18 19:14:27|Connect|64.180.172.45 disconnects
2009-08-18 19:14:50|Connect|154.5.137.11 disconnects


There's something odd with all those disconnects, about 1 minute apart and most involving just 2 IP addresses.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
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Re: Game suddenly started freezing

Postby Kent Briggs » Wed Aug 19, 2009 11:13 am

CanadaWest wrote:I would have suspected that an error was occuring when the No-Shows were removed with 2 seats per table (the timing looks right)


Yeah check the hand history files and see where the time stamps fit into that list.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
Posts: 3764
Joined: Wed Mar 19, 2008 8:47 pm

Re: Game suddenly started freezing

Postby Kent Briggs » Wed Aug 19, 2009 8:48 pm

Kent Briggs wrote:Yeah check the hand history files and see where the time stamps fit into that list.


If you do have those hand history files, please zip those up (all tables in the tournament that froze) and email them to me. I see an issue in my code where the tables aren't being rebalanced properly after the no-show removal and I need to see if I can replicate the conditions you had at the time.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
Posts: 3764
Joined: Wed Mar 19, 2008 8:47 pm

Re: Game suddenly started freezing

Postby CanadaWest » Thu Aug 20, 2009 12:47 am

Sorry about the delay, Kent. Other work.

The HH from the 18th shows the two attempts to run the tourney ending at 10 minutes past the start. In both instances, that was the end of the first level, when No-Shows would be removed.

I have included the HH from the same tournament that ran on the 17th. You can see it apparently worked flawlessly.
Attachments
HH2009-08-17 HH2009-08-18.zip
Both sets of Hand Histories
(51.99 KiB) Downloaded 285 times
George
(CanadaWest)
www.playersclub.ca
CanadaWest
 
Posts: 107
Joined: Wed May 06, 2009 12:59 pm

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