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Error code is showing up repetitively

PostPosted: Sun Feb 11, 2018 8:40 am
by needsupport22
hey there,

The same error has appeared two days in a row now:
https://gyazo.com/2303127a99fa7a8305c8d0e80aff44ff
https://gyazo.com/7ac18f27dccfb0942ec97b4f34d6e81a
perhaps someone could clarify what they indicate and also it would be nice to have all error codes displayed somewhere on this site along with explanation of their meaning and how to combat them/prevent them/fix them, thanks for your time.

Re: Error code is showing up repetitively

PostPosted: Sun Feb 11, 2018 10:52 am
by Kent Briggs
Access violations are fatal errors where the program tried to access memory outside of it's allocated range. Sometimes I can use the compiler's .map file to backtrace these to the source code if I know the version you are running. But you only posted thumbnail images of your screen captures and I can't make out the numbers.

Re: Error code is showing up repetitively

PostPosted: Mon Feb 12, 2018 1:04 pm
by needsupport22
hey, so we're running 5.16 gold and the number/code consists of a bunch of 0's followed by 40E8D5, hopefully you can put that to use

Re: Error code is showing up repetitively

PostPosted: Mon Feb 12, 2018 1:35 pm
by Kent Briggs
needsupport22 wrote:hey, so we're running 5.16 gold and the number/code consists of a bunch of 0's followed by 40E8D5, hopefully you can put that to use


That points to a string handling function deep into the compiler's system unit so I can't tell the cause from that. Was anything recorded in the error log on that day? Finding the root cause will typically mean finding the pattern of when they show up. In the mean time, you should patch up to version 5.20.

http://www.briggsoft.com/patches.htm

Re: Error code is showing up repetitively

PostPosted: Mon Feb 12, 2018 3:28 pm
by needsupport22
Thank you we will look into the error logs and let you know if there's something to be found, meanwhile we shall indeed patch to hopefully solve the error.