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Access violation

PostPosted: Sat Oct 28, 2017 12:40 pm
by needsupport22
Hey there, this popped up while around 100 players were online and caused the server to freeze and require force shutdown and restart. https://gyazo.com/d6723e9bff527463fbb7aae94edb815a Any page where all these error codes are listed with explanation? Or can someone tell me the fix for this specific one please, thanks for your time.

Re: Access violation

PostPosted: Sat Oct 28, 2017 1:27 pm
by Kent Briggs
Do you have larger images? You only posted thumbnails. I can sometimes trace raw addresses back to source code lines using the .map file created by my compiler. Were there any entries recorded in your Error Log file around that same time?

Re: Access violation

PostPosted: Sat Oct 28, 2017 1:28 pm
by Kent Briggs
Also, which version and edition are you running?

Re: Access violation

PostPosted: Sat Oct 28, 2017 1:30 pm
by needsupport22
This was on PM 4.43 gold, 64 bit, I could not access the error codes as the client was frozen upon opening on the tournaments tab, those code pop ups in the gyazo is all I could see

Re: Access violation

PostPosted: Sat Oct 28, 2017 1:34 pm
by needsupport22
I think it says " 000000000040E875 "

Re: Access violation

PostPosted: Sat Oct 28, 2017 4:38 pm
by Kent Briggs
Everything that appears on the Logs tab gets written to daily Error log files and Event log files in the data folder so you can always check those after the fact. And you should definitely patch up to 4.50, the last version 4 update:

http://www.briggsoft.com/patches.htm

Re: Access violation

PostPosted: Sun Oct 29, 2017 1:57 pm
by needsupport22
Ok so I found it in the error logs, it says

2017-10-28 18:16:50|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat which appears on various error logs, any way for me to delete this account as it doesn't show in the poker mavens client

Re: Access violation

PostPosted: Sun Oct 29, 2017 1:58 pm
by needsupport22
2017-10-29 18:36:46|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat here it shows again after the site crashed once more

Re: Access violation

PostPosted: Sun Oct 29, 2017 2:31 pm
by Kent Briggs
needsupport22 wrote:2017-10-29 18:36:46|Invalid account file found: C:\Users\root\AppData\Roaming\Poker Mavens 4\Accounts\unsunghero.dat here it shows again after the site crashed once more


You can just delete that file directly.

Re: Access violation

PostPosted: Sun Oct 29, 2017 2:33 pm
by Kent Briggs
Kent Briggs wrote:You can just delete that file directly.


That will of course kill the account. You might first try loading it into NotePad and see if there is any recoverable information in it.