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Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 10:08 am
by mantux5
Windows started the update automatically and restarted the computer without me being logged into it. After that, I tried turning on the poker server, but all times it failed.

First of all, it takes lots of time to load all the Data files, as there are more than 45 000 registered accounts. And after that, when I press Start, the program itself simply becomes Not Responding and I can't do anything about that. After some time, new window pop ups saying that Poker Mavens has stopped working and the program exits.

I am pretty sure, our hardware is capable of handling such server, as we have an Intel Xeon E3-1245V2, 32GB of RAM and 3 SSD drives working in RAID 1, so it is for sure not the error in the corrupted data by the drives.

I hope we can find a solution to this thing.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 10:17 am
by mantux5
Also, API seems to be barely working while the sever stays in the "Not Responding" state. Remote Administration works as well, and I can connect with the client, but no Ring Games, Tournaments or Logins are shown, everything is empty and without count on the Tabs. Also the table saying "Connection lost. Retrying..." pops up each few seconds.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 11:05 am
by Kent Briggs
Try using System Restore to get Windows back to it's previous state. Also turn off automatic updates for Windows and just preform them manually when you can take the poker server offline. Not sure about the other issues but try another reboot.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 11:19 am
by mantux5
Now, the server seems to be working properly. The only thing which still has problems is the API, as it often time-outs or takes long time to get a response.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 12:05 pm
by Kent Briggs
mantux5 wrote:Now, the server seems to be working properly. The only thing which still has problems is the API, as it often time-outs or takes long time to get a response.


What happens if you enter an API command directly from your browser, something like:

xxx.xxx.xxx.xxx:8087/api?Command=SystemStats&Password=xxxxxxxx

How fast do you get a response?

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 1:30 pm
by mantux5
Tried reaching API directly from the browser, still working really slow.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 2:03 pm
by Kent Briggs
mantux5 wrote:Tried reaching API directly from the browser, still working really slow.


Is your site loaded with players? What does the Windows Task Manager show for CPU, Threads, and Memory for PMServer.exe?

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 2:09 pm
by mantux5
Kent Briggs wrote:Is your site loaded with players? What does the Windows Task Manager show for CPU, Threads, and Memory for PMServer.exe?

There are no users, except for me. However, there were some Connections for players form the previous session, tried Terminating them - no improvement.

Task manager information:
http://prntscr.com/7e9ohk
http://prntscr.com/7e9owk

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 4:14 pm
by mantux5
I don't know how, but after some time, the server kept being at "Not Responding" state, but didn't completely crash. After some time, it got back up to normal state, but API was still taking long time to respond, as well as other parts of the software too. But after some time without doing anything, everything started working normally again.

Re: Server crashing after the windows update

PostPosted: Sun Jun 07, 2015 5:35 pm
by mantux5
Well... It worked for like an hour and a half. Same again, everything is working like always, except for the API. It takes 4 to 6 seconds to respond. And I have no idea what might be the cause of this issue.