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Player reporting periodic disconnects.

PostPosted: Sun Sep 28, 2014 2:09 am
by Raventhon
Player is on the latest version of Firefox and is running Vista. From checking the connection log, he seems to disconnect session every 15-17 minutes, then reconnect with a different PCID, but from the same IP.

Is this likely an issue with his internet connection, or is there some setting on the server that could be causing this? How should I go about troubleshooting this type of issue?

http://i.gyazo.com/de4ebbc094ba4e85d154856b2897199c.png

Re: Player reporting periodic disconnects.

PostPosted: Sun Sep 28, 2014 9:31 am
by Kent Briggs
Raventhon wrote:From checking the connection log, he seems to disconnect session every 15-17 minutes, then reconnect with a different PCID, but from the same IP.


The only thing that would cause a different PC ID is if the player is running in incognito/private mode such that all local settings are forgotten. But that shouldn't cause disconnects, though. I'll have to test that. Normally I'd say that was just a crappy internet service provider but if it's on a regular pattern like that, perhaps he has some kind of third party firewall software running.