Stuck on connecting

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Stuck on connecting

Postby Zabulus » Fri Apr 25, 2014 9:06 am

Upgraded from 3 to 4 yesterday..

I have 2 users now say they are stuck on connecting..It just sits there saying Connecting.

Anyone else have this issue?
Zabulus
 
Posts: 39
Joined: Sat Feb 12, 2011 2:10 pm

Re: Stuck on connecting

Postby Kent Briggs » Fri Apr 25, 2014 9:18 am

Zabulus wrote:Upgraded from 3 to 4 yesterday..
I have 2 users now say they are stuck on connecting..It just sits there saying Connecting.
Anyone else have this issue?


Ask them what browser they have. They need a HTML5 WebSocket capable browser, which includes:

IE 10+, FireFox 11+ (Windows/Android), Chrome 14+ (Windows/Android/iOS), Opera 12.1+, Safari 6+ (Mac/iOS)
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
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Re: Stuck on connecting

Postby Zabulus » Fri Apr 25, 2014 2:02 pm

This is what the user told me:

It's not working on Chrome v34, FireFox v28, or IE v11 on this computer.
It's working fine with all browsers on older laptop.

Here's where it gets weird. There's a site called FourOneFive (http://fouronefive.de/poker.php) that uses Mavens version 4.16. This loads fine for me and works in any browser.

I've tried clearing cache & all cookies (including the flash ones) using CCleaner but no luck yet.
Zabulus
 
Posts: 39
Joined: Sat Feb 12, 2011 2:10 pm

Re: Stuck on connecting

Postby Kent Briggs » Fri Apr 25, 2014 2:55 pm

Zabulus wrote:It's not working on Chrome v34, FireFox v28, or IE v11 on this computer.


Could be a firewall issue. Ask him if he's running any kind security software like McAfee, Kaspersky, etc. that could be blocking the websocket connection. Also make sure he's not running any kind of download manager. Those have been known to interfere also. You can open the error console in the browser (Ctrl-Shift-J in most of them) and see if it has an error message.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
Posts: 3788
Joined: Wed Mar 19, 2008 8:47 pm


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