webclient problem?

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webclient problem?

Postby LunaHell » Tue Jun 04, 2013 4:33 am

Hey Kent,

how are u? I'm Sarah…new here and we (PPBL) use "your" software.

Our players complain often that a play is impossible, because the webclient automatically folded and they see no buttons "Raise" or something else. There is no disconnection, according to their statement, because the chat application and watching the table works.

New addition is that you cannot see their own cards, because they are hidden. I have had this problem myself also 1-2 times. If you want I sent you a screenshot.

Do you have a hint for me what it is? Is it the browser or Adobe Flash version?

Thank you for your help,
Sarah

MB.: Sorry for my bad english :)
LunaHell
 
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Joined: Tue Jun 04, 2013 3:31 am

Re: webclient problem?

Postby Kent Briggs » Tue Jun 04, 2013 9:11 am

LunaHell wrote:Our players complain often that a play is impossible, because the webclient automatically folded and they see no buttons "Raise" or something else. There is no disconnection, according to their statement, because the chat application and watching the table works.


Are you sure they aren't checking the "Fold any bet" box on the left hand side? What does the hand history show?

New addition is that you cannot see their own cards, because they are hidden. I have had this problem myself also 1-2 times. If you want I sent you a screenshot.


Yes, send me a screenshot, especially if selecting "Refresh table" from the Options menu doesn't fix it.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
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Re: webclient problem?

Postby LunaHell » Tue Jun 04, 2013 1:09 pm

Kent Briggs wrote:...
New addition is that you cannot see their own cards, because they are hidden. I have had this problem myself also 1-2 times. If you want I sent you a screenshot.


Yes, send me a screenshot, especially if selecting "Refresh table" from the Options menu doesn't fix it.


We found the the error handling: If you klick on your hole cards, you see the far side, klick again and you see the cards.
LunaHell
 
Posts: 3
Joined: Tue Jun 04, 2013 3:31 am

Re: webclient problem?

Postby Kent Briggs » Tue Jun 04, 2013 2:23 pm

LunaHell wrote:We found the the error handling: If you klick on your hole cards, you see the far side, klick again and you see the cards.


That's intentional behavior, in case there are players in the same room. You can also instruct the client to deal them face down from the Option menu.
Kent Briggs - [email protected]
Briggs Softworks - http://www.briggsoft.com
Kent Briggs
Site Admin
 
Posts: 3830
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Re: webclient problem?

Postby LunaHell » Wed Jun 05, 2013 6:02 am

It is okay for us, no problem. We did not know it... Sorry for the stupid question :)

Tomorrow we play again the big tournament, and i hope "refresh table" solves the other "problem".
LunaHell
 
Posts: 3
Joined: Tue Jun 04, 2013 3:31 am


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