CARDS DISAPPEAR

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mike123
Posts: 72
Joined: Tue Feb 16, 2010 7:30 am

CARDS DISAPPEAR

Post by mike123 »

when playing in a ring game or tournament. if the connection dropped and i m still in the game the cards disappear after reconnecting, and only are shown when i fold.

for example.

i m playing a tournament, the connection stopped. i refresh the page, i see its my turn and there's no cards. when i click fold. i put the mouse over my avatar and i see my folded cards.

also hand helper won't write anything.

sometimes, clickin on my avatar many times and clicking default windows size might show my cards.
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: CARDS DISAPPEAR

Post by Kent Briggs »

Have you tried the "Refresh table" command on the table's Options menu?
madcow
Posts: 197
Joined: Fri May 22, 2009 1:25 pm

Re: CARDS DISAPPEAR

Post by madcow »

Hi
This happened to me too, by freshing the table, they comes back, but sometimes they don't .. and most of the users do not know how to refresh the table.
T
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: CARDS DISAPPEAR

Post by Kent Briggs »

madcow wrote:and most of the users do not know how to refresh the table.
You can use the Site News feature to tell them about it.
rriazi
Posts: 6
Joined: Mon Dec 31, 2012 3:46 pm

Re: CARDS DISAPPEAR

Post by rriazi »

hi,

This bug is killing my users (i have many users disconnecting a lot). Instead of telling users how to "get away" from this problem, I insistingly ask you to consider this as a bug, and reload the player's hand after reconnecting. Please! It is so inappropriate to tell users to refresh the table each time they get disconnected.

Best Regards,
Reza
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: CARDS DISAPPEAR

Post by Kent Briggs »

I'm working on a system to handle that better.
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